Terms & Conditions

When purchasing at tabernacletwins.com you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.

Payment & Pricing Policy

We accept the following credit- and debit cards:

VISA
Mastercard
Maestro
American Express
Discovercard

The amount for your order will not be charged until your order is shipped from Tabernacle Twins. Tabernacle Twins offers both Paypal and Stripe as our payment processing service. You can choose to pay either with your PayPal account, or a credit card via PayPal or Stripe. You do not need a PayPal or Stripe account to purchase at our online store, but you do need a valid email address and credit card. We also accept Tabernacle Twins online gift cards.

Prices are shown in DKK, € and $. All prices include Danish VAT of 25%. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. Tax-free shopping on tabernacletwins.com is not available.

Tabernacle Twins reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Purchase

In order to purchase products at tabernacletwins.com you must fill in your personal- and payment information. Shortly after placing your order you will receive a confirmation email. When your purchase has been accepted and the article is registered in our stock, you will receive a shipping confirmation stating your personal parcel number/ tracking number, so you can always track your order. You will only be charged when the order has been sent. On rare occasions an item can be out of stock, if so you will be informed by e-mail.

If you have any further questions please contact us at: boutique@tabernacletwins.com

Delivery

We aim to dispatch orders listed in stock, within 2-3 working days after receiving your order. For faster and easier delivery we suggest that you use a business address for delivery.

The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.

Denmark: 1-3 working days
Europe: 5-10 working days
Rest of the world: 7-15 working days

Please note that when shipping to outside of Europe the order will have to go through the customs authority for clearance – this is not included in the approximate delivery time.

Shipping

All goods are sent from Copenhagen, Denmark and can be shipped worldwide. Freight charges will appear on the order confirmation before you pay. We ship all international orders as parcel post, which makes it possible to trace the parcel. The goods are insured in transit and we kindly ask you to check the contents of the parcel upon receipt. We carefully pack goods in protective packaging to secure that, products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to Post Denmark or other courier immediately or at the latest 2 days after receipt and to: boutique@tabernacletwins.com

Please notice that we are unable to deliver to P.O. box adresses.

Shipping in Denmark

To reduce the freight charges we ship all orders to Danish addresses with Post Denmark as regular mail.

Return & Exchanges

Articles bought from Tabernacle Twins are fully returnable within 14 days upon receipt. The goods must be returned unused and in the same perfect condition as they were upon receipt, with undamaged packaging and tags still attached. Please return in same packaging or a similar protective box. Returns and exchanges happen at your own risk and expense, and are to be handled by you. If you wish to return your order, please contact us by email with your order number and the reason for returning. Tabernacle Twins reserve the right to refuse any returns that do not match the return criteria.

Please contact us at: boutique@tabernacletwins.com before sending back the goods, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.

When we have received the goods and approved the return we will transfer the purchase amount to your account within 14 days. Please remember to keep your post office receipt as a documentation that the goods have been sent.

If you have received a gift, which has been bought from Tabernacle Twins and you wish to return the product, we can exchange it to another product of the equivalent value. If you find a product, which is more expensive, you can pay the difference and we will send it to you instead. Expenses for returning and the delivery of a new product are to be paid by you. For more information contact us at: boutique@tabernacletwins.com

Complaints & Warranty

Tabernacle Twins trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. All products from Tabernacle Twins come with a 2-year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. Regarding complaints, defects and faults, non-delivery of goods or warranty claims please contact our customer service at: boutique@tabernacletwins.com

Privacy Policy & Security

All your personal information is handled under strict confidence. At Tabernacle Twins your personal contact information is 100% confidential, and we guarantee that no unauthorized persons or 3rd parties will have access to it. All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only Paypal or Stripe has access to your data. It is not possible neither for Tabernacle Twins nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

Tabernacle Twins use Paypal and Stripe as our payment processing system – providing a secure process for your online purchase. These allows us to sell our products and services to you.

The information provided to Paypal is governed by Paypal’s Terms of Service and Privacy Policy located at https://www.paypal.com/dk/webapps/mpp/paypal-safety-and-security. The information provided to Stripe is governed by Stripe’s Terms of Service and Privacy Policy located at https://stripe.com/dk/terms and https://stripe.com/dk/privacy, respectively.

Tabernacle Twins are not responsible for the performance of Paypal and Stripe.

Customs Duty & VAT

If you order from a EU country you pay Danish VAT, but no customs duty in accordance with the rules of free movement of goods. Local taxes and duties may apply, in which case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

Cookies

Cookies are used by tabernacletwins.com in order to improve your experience when browsing, shopping and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Tabernacletwins.com may not operate properly when cookies are disabled in your web browser.

Measurements

All measurements are approximate and variance may occur. We do our best to inform correct measurements on our products, but please have average sizing in mind when purchasing and note that +/- 1cm on each measurement may occur.

Age Restrictions

Parental or guardian consent is required for customers under the age of 18.

Governing Law

The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.